Privacy Policy

Information We Collect

We collect information that you choose to provide when you use our website forms, including our Start a Project, Request Service, and Careers forms.

Depending on the form you use, this may include:

• Your name, company, email address, and phone number
• Information about your project, workplace, service request, or product
• Warranty or service-related information
• Employment and application information
• Files, photographs, resumes, or other documents you choose to upload
• Any other information you include in your submission

Please avoid including personal information that is not necessary for us to respond to your request.

How We Use Your Information

We use the information you provide to:

• Respond to inquiries and requests
• Evaluate and coordinate potential projects
• Provide service, warranty, and product support
• Communicate with you about your request
• Review employment applications
• Manage our business relationship with you or your organization

We do not sell your personal information.

Website Form Submissions

Information submitted through our website forms is processed by our website and delivered by email to the Blackburn Young personnel responsible for responding to your request.

Where your inquiry relates to architectural interiors or Falkbuilt services, your submission may also be delivered to appropriate Falkbuilt personnel so that the request can be handled.

We use Resend as a service provider to deliver email generated by our website forms. As part of providing this service, information contained in a submission may be processed and temporarily retained by Resend and may be processed outside Canada, including in the United States.

Service Providers

We may use third-party service providers to operate, maintain, host, or support our website and communications. These providers may process personal information on our behalf where necessary to provide their services.

We expect service providers handling personal information on our behalf to use it only for the purposes for which it has been provided and to protect it appropriately.

Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to meet applicable business, legal, or regulatory requirements.

Different types of information may be retained for different periods depending on the nature of the request and our relationship with you.

Safeguarding Your Information

We use reasonable administrative, technical, and organizational safeguards appropriate to the nature of the personal information we handle.

No website, email system, or method of electronic transmission can be guaranteed to be completely secure.

Access and Correction

You may contact us to ask about personal information we hold about you or to request that inaccurate information be corrected.

In some circumstances, applicable law may limit our ability to provide access to certain information.

Cookies and Website Analytics

With your permission, we use Google Analytics 4 to understand visits to our public website, including pages viewed, referral sources, approximate geographic area, device category, and interactions such as outbound links. We also measure successful website inquiries and career applications by form type. We do not send the contents of forms, names, email addresses, phone numbers, or attachments to Google Analytics.

Google Analytics may use cookies or similar technologies and process usage information outside Canada. We do not load Google Analytics until you choose Accept. Declining does not affect normal website functions. You can change your choice at any time using “Analytics preferences” in the footer. The hidden MOVE-IN DAY! game is excluded from this business analytics measurement.

Links to Other Websites

Our website may contain links to websites operated by other organizations. Blackburn Young is not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies when visiting them.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our website, business practices, service providers, or legal requirements.

The date at the top of this page indicates when the policy was most recently updated.

Contact Us

If you have questions about this Privacy Policy, our handling of personal information, or would like to request access to or correction of your personal information, please contact: